Global Head of eCommerce Solutions for Contract Logistics


Job description

Global Head of eCommerce Solutions for Contract Logistics will be responsible for developing & fine tune the focus service “E-Commerce” as per Contract Logistics Strategy. This person will be in charge of innovations on the Service through anticipation of future customer/market needs, in order to continuously improve the service components.

Your tasks and responsibilities

  • Provide support local teams in solution development for selected customer opportunities;
  • Share best practice know-how transfer across operations within a service, and
    knowledge transfer around KN regarding the focus service (deployment,
    procedures, training etc);
  • Review solutions upon request of regional or local teams and catalogue of competences/Zero Failure guidelines;
  • Review the results and progress of the local continuous improvement projects;
  • Collaborate with other other Kuehne+Nagel departments, such as Finance, Real Estate,
    HR, to ensure the successful development of the focus service E-Commerce;
  • Collaborate with global Production Excellence and global Business Development teams;
  • Manage the CoE team and maintain & develop the global community (SME) of
    the defined service, secure efficient and seamless cooperation between regions and corporate support
  • Plan the CoE team’s activities and prioritization of projects

Your skills and experience

  • Operational management experience, ideally 5 years+;
  • E-commerce knowhow gained at retailer manufacturer or 3PL operations;
  • Experience in Customer Management and/or Business Development;
  • Several years of professional experience within the logistics industry with focus on e-commerce;
  • Overall 10 years experience in Contract Logistics, preferably including engineering or/and CTI;
  • Project management skills and experience, team leader capabilities to drive the service development and in-depth understanding of the service industry;
  • Capability to interpret strategic guidelines;
  • Willingness to travel extensively at short notice;
  • English fluent;

Good reasons to join

Are you curious to work in a highly motivated team with the aim to bring innovative change to the organization?

We offer roles in development, training and systems support as well as continuous improvement and the key to success is teamwork.


Manuel Studiger
HR Generalist
Corporate HR

Kuehne + Nagel Management AG
Dorfstrasse 50
CH-8834 Schindellegi

About Kuehne + Nagel

With over 70,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at

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Reference Number: req25971